سياسة الخصوصية

PLEASE READ THIS POLICY CAREFULLY TO UNDERSTAND HOW WE TREAT YOUR PERSONAL INFORMATION AND WHAT CHOICES AND RIGHTS YOU HAVE IN THIS REGARD. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS POLICY, YOU SHOULD NOT ACCESS OR USE THIS SITE.

What data we collect?

We collect personal identification information including name, email address, shipping and billing address and phone number.

How do we collect your data?

We collect and process data when you:

1. Place an order
2. Request to receive a newsletter
3. Ask a sales question through an online form or email Use or view our website

How will we use your data?

collected data will be use on:

Process your order and manage your account
Provide order updates
Provide sales, service and technical support
Understand website visitor trends and the effectiveness of our marketing outreach
If subscribed to a newsletter, email you company and product information
We are partner with companies for order processing, account management, shipping, data hosting, and newsletter marketing. When we process your order, we may send your data to, and also use the resulting information from, a partner company to prevent fraudulent purchases. Where personal information is provided to third parties it is subject to contractual protections.

How do we store your data?

We securely store your data on our hosting provider, Shopify. We retain your data only for as long as necessary to provide our services to you, to maintain our records, or as otherwise required by law. Please note that some of our database backups may store your personal information for up to 30 days after deletion.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

The right to opt-out of marketing – If you have agreed to receive marketing, you may always opt-out at a later date. You have the right at any time to stop us from contacting you for marketing purposes.

If you make a request, we have 10 days to acknowledge the request and 30 days to respond to you. If you would like to exercise any of these rights, please contact us at info@icona.ae or by phone at +971583330125. You may use an authorized agent to make a rights request and we may need to take steps to verify you or your agent’s identity. In certain circumstances we may not be able to honor your request.

Cookies.

Our site uses cookie to store your login and cart status. No third-party, non-essential cookies are used. You can choose to disable or selectively turn off cookies in your browser settings, but this may affect how you are able to interact with our site and others.

How to contact us?

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at info@icona.ae or by phone at +971583330125.